Citizen services in your hands

The "Citizen Services" section in Shahrzad is a manifestation of participatory governance, allowing citizens to actively manage the city. By providing tools for registering complaints via 137 Plus, tracking correspondence, and joining polls, it creates a direct link between people and the municipality. These services turn citizens from mere consumers into partners in Tehran's development.

Correspond with Tehran Municipality's 137+ system

137 Plus is a direct bridge between citizens and senior managers. Users can register urban issues like potholes, park light failures, or sidewalk obstructions with photos and locations. Requests are sent to relevant districts and tracked until resolution. This public oversight doubles response speed and ensures city funds are spent where needed. 137 Plus is the digital reality of "Municipality for the People."

Track your correspondence with the 137+ system

The message history section is a transparent digital archive of citizen interactions. All registered requests, complaints, and official responses with dates and status are displayed. Users can monitor progress and register reviews if unsatisfied. This accountability builds trust and transforms administrative processes from vague paperwork to structured, traceable forms.

In major urban decisions, I am the Mayor!

Citizens in Shahrzad aren't just consumers; they participate in major decisions. The suggestions and participation section puts city projects to public polls. For example, prioritizing neighborhood parks or naming streets is done with direct input. This "participatory governance" aligns city plans with neighborhood needs. Creative ideas are reviewed by experts and considered in annual budgeting.

Shahrzad online and phone support center is here

The support center is the heart of service and guidance. With expert teams and Live Chat, it's ready 24/7 for app usage questions, payment issues, or service delivery problems. The FAQ section also provides quick answers to most ambiguities. The goal is that no citizen feels alone in using smart city services and has a pleasant technology experience.

Participate in city development with your opinions

Continuous improvement needs real voices. Shahrzad's survey section collects feedback on bus quality or street cleanliness via short forms. AI analysis identifies strengths and weaknesses in Tehran's 22 districts, forming the basis for manager rankings. Participating is the direct way for citizens to affect their quality of life and help optimal resource allocation.

Let's be together in critical conditions

In crises like floods or earthquakes, Shahrzad acts as a smart aid center. It provides two access types: those harmed can request immediate aid and compensation. Conversely, volunteers and donors can register their capabilities to participate in aid delivery and community help.